Libresoft Ltd. (“We”, “Us”, “Our”, “the Company”), needs to gather and use certain information about individuals.
These can include prospects, customers, suppliers, business contacts, employees and other people the organisation has a relationship with or may need to contact.
We pay particular attention to the data on staff and students that is supplied to Us by schools, who are the Data Controllers of this data.
We take data protection and privacy very seriously and this policy describes how we collect, handle and store information to meet the Company’s data protection standards, and to comply with the law.
Data protection law
Reasons for collecting, holding, using and disclosing personal information
We collect, hold, use and disclose personal information for purposes relating to the promotion and supply of our products and services. Part of the requirements to promote and supply our products and services is to store and hold information, some of which may be personal.
We may collect, hold, use and/or disclose your personal information for the purpose of, but not limited to:
- Responding to enquiries;
- Determining customer identity and authority;
- Conducting necessary identity and security verifications;
- Processing transactions and conducting business;
- Generally delivering products and services, for example providing customer support and services;
- Providing a hosted application service;
- Providing information such as product update notifications;
- Improving our products, services and service delivery such as to better understand customer needs;
- Responding to issues, questions and queries;
- Protecting against errors or fraud; and
- Complying with our legal or regulatory obligations.
Types of personal information that are collected and held
The type of personal data that we may collect and hold will depend on the relationship We have with the individual but can include name, email address, position within the organisation, organisation contact details, organisation account details, interaction and purchase history and service related information. Our products may also contain personal data the specifics of which will be set out in the Information Sharing Agreement.
Some cookies are required to enjoy and use the full functionality of this website.
Cookies that We use are;
- civicCookieControl – To determine if cookies are turned on or off
- wordpress_test_cookie – WordPress cookie to determine if cookies have been enabled.
- PHPSESSID – Server cookie that is deleted when the browser has been closed.
Collecting and holding personal information
We collect and hold personal information either directly supplied from individuals or from information entered into Our products. For example, We may collect personal information when contact is made via website enquiry forms, email, telephone call, completion of a competition entry form, paper enquiry form or scanned information at an event. We may then gather further information, such as a postal address, from a third party or publically available source. Any physical information collected will be updated onto Our contact management system and original copies will be securely destroyed. Our contact management system is cloud-based with data stored within the EU.
Disclosure of personal information
We may disclose personal information to our employees, contractors, affiliates, subsidiaries, agents and service providers for purposes relating to the supply of Our products and services. For example, we may disclose personal information to:
- Third party providers for the purpose of providing support for Our products or services; and
- Third party suppliers in the course and for the purpose of providing a product or service.
Some third party providers may be located in jurisdictions other than the UK.
We will not sell or rent personal information to any third party for marketing purposes without consent.
Protecting personal information
We protect personal information that we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure using both physical and electronic security measures which includes secure premises, locked cabinets, secured databases, password access, anti-virus software and firewalls.
Providing Us with personal information over the Internet is done at the individuals own risk as the security of such information cannot be 100% guaranteed.
We destroy or de-identify personal information in a secure manner when we no longer need it for any of our purposes unless we are authorised or required by law to retain it.
Accessing, correcting and updating personal information
Individuals have the right to request access to, and correction of, any of their personal information that We hold. We should be notified promptly if any personal information that we hold is inaccurate or out-of-date.
In order to access, correct or update any of personal information that We hold, please either contact us via our contact details below or amend the information stored within Our products directly.
For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.
Getting in touch
If you have an enquiry or complaint about our handling of your personal information, please contact our support team who are the first point of contact:
Phone: 0330 223 4020
Address: Libresoft, Unit 4 Moorside Place, Moorside Road, Winchester, SO23 7FX
Libresoft Ltd is a UK Private limited Company with company number 10838151. We are registered as a data controller with the UK Information Commissioner’s Office and our data protection registration number is ZB109660.
This policy was last updated: June 2021
Libresoft Ltd is a limited liability company registered in England with registered number 10838151. Registered office: 37 Courtenay Road, Winchester, Hampshire, SO23 7ER.